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CUSTOMER CARE

ABOUT TOTALLY TOYS

Delivery Information

Push Notifications and Delivery Updates

For the most up to date delivery information regarding your parcel, we recommend that you download the Australia Post App so you can keep an eye on it’s journey to you.

You’ve just placed an order, what happens next?

All orders placed on our website are fulfilled by one of our amazing locally owned stores. One of our awesome team members picks your order from the shelves, packs it up and has it shipped to you. This means that by shopping online and in-store at Totally Toys, you’re supporting a locally owned business in your community!

Tracking your order

Once your order has been dispatched you will receive an email with a link. Don’t worry, it’s a safe link! This link will contain information about your order and it’s journey to you.

If you have your tracking number handy, enter the number in the search bar on the Australia Post website: Track My Order.

Split deliveries

If you have ordered multiple items, we will try our best to ship your entire order out from a single location. However, depending on stock in store at any given time, we may need to split your order into multiple deliveries. This means that one store will ship part of your order and another will send the rest. Don’t worry – you will only ever need to pay one delivery fee and you will receive tracking information of each part of your order. Please keep an eye out for additional emails with further tracking information.

Delivery timeframes

Our team will do our best to get all orders received by 11am processed the same day. Parcels can take anywhere between 3-10 working days to be delivered with the exception of public holidays and any unforeseen delays. Please use the tracking link that we send to you for more information.

Delivery Rates

Deliveries start from $15.00. Additional charges will apply to bulky items. The final delivery charge for your order will be calculated at checkout and will be based on the total weight of your order.

RateDelivery Cost
Flat Rate $15.00
Mid-Weight Rate $50.00
Bulky Rate$100.00

What determines a bulky item? This is an item that exceeds a certain size/weight, normally these are large items that are difficult to post and require additional packaging to ensure a safe delivery.

Please note that some large items are unavailable to purchase online and are only available in selected Totally Toys stores. Please contact your local store to check availability. Click here to find your local store.