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CUSTOMER CARE

ABOUT TOTALLY TOYS

Returns & Exchanges

If you wish to return an item because you have changed your mind about your purchase, Totally Toys will offer you an exchange or credit note provided that:

  • You return the item within 7 days of purchase and produce the corresponding Totally Toys invoice from time of purchase
  • The item is in re-saleable condition and:
    • It is in its original packaging, including any instruction manuals and all accessories;
    • It is unworn, unopened, unused and in its original condition

If these requirements are not satisfied Totally Toys reserves the right to refuse an exchange, refund or credit note for change of mind returns.

If we have delivered an incorrect product for an online order simply contact our Customer Service Team at webstore@totallytoys.com.au Once you have contacted Our Customer Service Team, return the incorrect product and we will exchange it for the correct item.

If the goods are faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Protection/ACCC. For more information please visit, accc.gov.au/consumers.

Totally Toys will accept product returns and provide you with an exchange, credit note, refund or repair where:

  • The product is not of acceptable quality in accordance with the Consumer Guarantees Act
  • The product is not fit for its intended purpose, or
  • The product does not match the sample or our description; and
  • You produce your original Totally Toys invoice at the time you returned the item

For online orders with faulty items simply contact our Customer Service Team at webstore@totallytoys.com.au, send the item back and we will provide an exchange or full refund. We will refund to your original method of payment.